Terms of Purchase
Last Updated: September 4, 2026
Introduction
These Terms of Purchase (“Terms”) apply to purchases of products and services made through auravielle.com (the “Website” or “Site”).
Auravielle is a brand owned and operated by Hengshui Yiming Network Technology Co., Ltd. Throughout these Terms, the terms “Company,” “we,” “us,” and “our” refer to Hengshui Yiming Network Technology Co., Ltd.
By placing an order through our Site, you agree to these Terms together with our applicable Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these Terms carefully before completing a purchase. If you do not agree with these Terms, you should not place an order through our Website.
1. General Information
By making a purchase through our Site, you confirm that you are legally permitted to enter into a binding transaction under the laws applicable to you.
You agree to purchase and use products through our Website only for lawful purposes and in accordance with applicable laws and regulations.
You are responsible for ensuring that products ordered through our Website may legally be purchased, imported, received, possessed, and used in your destination country or region.
Nothing in these Terms limits consumer rights that cannot lawfully be excluded or restricted.
2. Orders
After an order is submitted, we may review and verify the transaction before processing it.
Submitting an order does not necessarily guarantee acceptance or fulfillment.
We may refuse, limit, modify, or cancel an order where reasonably necessary, including for reasons such as:
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Product unavailability;
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Incorrect pricing or product information;
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Payment authorization problems;
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Suspected fraudulent or unauthorized activity;
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Shipping or destination restrictions;
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Incorrect or incomplete customer information; or
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Technical or administrative errors affecting the order.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
We may request additional information where reasonably necessary to verify an order or protect customers against unauthorized transactions.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, materials, dimensions, and other information displayed on our Website are accurate.
However, minor differences may occur due to:
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Photography;
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Lighting conditions;
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Screen or device settings;
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Manufacturing variations; or
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Other reasonable product-display factors.
Customers should review the complete product page before placing an order.
If you receive an item that is materially different from its product description, please contact our customer support team and refer to our Return & Refund Policy.
4. Product Availability
Product availability shown on our Website may change as orders are processed.
Occasionally, a product shown as available may become unavailable before fulfillment.
If an item cannot be fulfilled, we may contact you and, where applicable, cancel the affected item or order.
Any amount already paid for an item that cannot be fulfilled will be refunded to the original payment method.
5. Pricing
We aim to display accurate and current pricing throughout our Website.
However, typographical, technical, or pricing errors may occasionally occur.
If an obvious pricing error affects your order, we may contact you with the correct information and provide an appropriate option, including cancellation and refund where applicable.
Prices, promotions, discounts, and product availability may change from time to time unless otherwise required by applicable law.
The final amount payable will be displayed during checkout before you complete your purchase.
6. Payment
Available payment methods are displayed during checkout.
Depending on your location and the payment services available, payment options may include credit or debit cards, PayPal, or other payment methods made available through our ecommerce platform or payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
An order may not be completed if payment authorization is unsuccessful.
Payment processing may be performed by Shopify, PayPal, card processors, or other payment service providers available during checkout.
7. Taxes, Duties and Import Charges
Depending on your destination, an order may be subject to:
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Sales tax;
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VAT;
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Customs duties;
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Import charges;
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Tariffs; or
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Other government-imposed fees.
Unless otherwise stated during checkout or required by applicable law, these charges may be the responsibility of the recipient.
Customs rules and import charges vary by country or region.
Customers are encouraged to review applicable local import requirements before placing an international order.
8. Order Processing
Orders are typically processed within 5 business days after the order has been successfully placed and payment has been confirmed.
Processing times do not include weekends or public holidays.
During major promotions, holidays, or periods of unusually high order volume, processing may occasionally require additional time.
Once an order has been dispatched, available tracking information may be provided by email.
9. Shipping and Delivery
After dispatch, standard delivery generally takes approximately 10–20 business days, depending on destination, carrier availability, customs procedures, and local delivery conditions.
We charge a flat standard shipping fee of $2.99 USD per order for supported worldwide destinations.
Delivery estimates are not guaranteed.
Customs inspections, carrier delays, weather conditions, public holidays, local processing issues, or other circumstances outside our reasonable control may occasionally extend delivery times.
For complete information regarding shipping destinations, tracking, delayed packages, lost packages, and address changes, please review our Shipping Policy.
10. Order Changes
If you need to change an item, quantity, or shipping information, please contact us as soon as possible.
Order modification requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, changes cannot be guaranteed.
After an order has been dispatched, order details generally cannot be changed.
To request an order modification, please contact:
11. Order Cancellation
Cancellation requests should be submitted as soon as possible.
Orders may be cancelled before they enter the processing stage.
Once processing or shipment preparation has begun, cancellation cannot be guaranteed.
Orders that have already been dispatched cannot be cancelled and must instead follow the applicable return process.
If an eligible cancellation is successfully completed before processing begins, a full refund will be issued to the original payment method.
To request a cancellation, please contact:
12. Returns
Eligible products may be returned within 14 calendar days after delivery, subject to the eligibility requirements stated in our Return & Refund Policy.
To qualify for a standard return, an item must generally:
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Be unused and in its original condition;
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Include its original packaging and accessories, where applicable; and
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Be accompanied by valid proof of purchase.
Customers must contact our customer support team before sending a return.
Return destinations may vary depending on the product and fulfillment circumstances.
Please do not send products directly to the manufacturer or to our registered business address unless specifically instructed by our customer support team.
We do not charge restocking fees for eligible returns.
13. Return Shipping Costs
For preference-based returns, including change of mind, personal preference, or incorrect customer selection, the customer is responsible for applicable return shipping costs.
Return shipping costs will depend on the carrier and shipping service selected.
If an item arrives damaged, defective, incorrect, or materially different from the product description due to our error or a qualifying product defect, the customer will not be responsible for additional return shipping costs associated with resolving the issue.
Please review our Return & Refund Policy for complete details.
14. Refunds
After an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method used for the purchase.
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.
Your bank, credit-card issuer, or payment provider may require additional processing time before the refund appears in your account.
For complete refund procedures, please review our Return & Refund Policy.
15. Damaged, Defective, Missing or Incorrect Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact:
Please provide:
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Your order number;
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A description of the issue; and
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Clear photos or videos where relevant.
After reviewing the information, we will provide an appropriate replacement, refund, return, or other suitable solution.
Where the issue resulted from our error or a qualifying product defect, the customer will not be responsible for additional costs associated with resolving the issue.
16. Product Use and Customer Responsibilities
Customers are responsible for reviewing product information and determining whether a product is appropriate for its intended use.
For electrical products, customers should verify compatibility with applicable local:
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Voltage requirements;
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Plug types;
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Electrical standards; and
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Safety requirements.
Some destinations may require adapters, converters, or other accessories unless specifically stated as included on the product page.
Customers are also responsible for determining whether a product may legally be imported, possessed, or used in their destination country or region.
Nothing in this section limits mandatory consumer protections that cannot legally be excluded.
17. Privacy
Personal information collected when you browse our Website, place an order, contact customer service, or otherwise interact with us is handled according to our Privacy Policy.
This may include information required to:
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Process payments;
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Fulfill orders;
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Arrange shipping;
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Provide customer support;
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Process returns and refunds;
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Prevent fraud; and
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Operate and improve our Services.
Please review our Privacy Policy for additional information regarding how personal information is collected, used, disclosed, and processed.
18. Changes to These Terms
We may revise these Terms of Purchase from time to time to reflect changes to our products, Services, business practices, operational requirements, or applicable laws.
The latest version will be published on our Website.
Changes generally apply to purchases made after the updated Terms become effective unless applicable law requires otherwise.
19. Contact Information
If you have questions about an order, purchase, payment, shipping, cancellation, return, or refund, please contact us:
Brand Name: Auravielle
Legal Company Name: Hengshui Yiming Network Technology Co., Ltd.
Customer Support Email: service@auravielle.com
Business Phone: +86 318-8628387
Business Address:
West Row 4-5, Xinghua East Market, Jizhou District, Hengshui City, Hebei Province, China
Auravielle is a brand owned and operated by Hengshui Yiming Network Technology Co., Ltd.