Terms of Service
Terms of Service
Last Updated: September 4, 2026
Introduction
Welcome to Auravielle.
Auravielle is a brand owned and operated by Hengshui Yiming Network Technology Co., Ltd. Throughout these Terms of Service, the terms “Company,” “we,” “us,” and “our” refer to Hengshui Yiming Network Technology Co., Ltd.
We operate auravielle.com and provide the website, information, products, features, tools, and related services available through it (collectively, the “Services”).
By visiting our website, purchasing a product, or otherwise using our Services, you agree to these Terms of Service and any policies referenced or linked on the website.
These Terms apply to all visitors and users of the website, including customers, browsers, merchants, vendors, and content contributors.
Please review these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use the Services.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer products and Services to you.
Section 1 — Online Store Use
By using the Services, you confirm that you have reached the legal age of majority in your jurisdiction of residence or otherwise have the legal capacity required to use the Services.
You may not use our website, products, or Services for unlawful, fraudulent, or unauthorized purposes.
You must comply with all applicable laws and regulations when using the Services.
You must not introduce viruses, malware, malicious code, automated attacks, or other harmful technologies into the website or Services.
A material violation of these Terms may result in restriction, suspension, or termination of access to the Services.
Section 2 — General Conditions
We reserve the right to refuse or discontinue service where reasonably necessary and permitted by applicable law.
Information submitted through the Services may be transmitted through different networks and may require technical modifications to accommodate network, device, or platform requirements.
Payment information is processed through applicable payment providers and ecommerce systems.
Unless we provide prior written authorization, you may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any material portion of the Services or website content.
Section 3 — Information Accuracy
We aim to provide accurate and useful information on our website.
However, product information, availability, pricing, descriptions, and other website content may occasionally contain errors, omissions, or outdated information.
We may correct errors, update information, or modify website content where reasonably necessary.
Customers should review relevant product, shipping, return, and order information before completing a purchase.
Section 4 — Products and Services
Certain products or Services may only be available online and may be offered in limited quantities.
We make reasonable efforts to display product photographs, colors, dimensions, designs, materials, and other characteristics accurately.
However, product appearance may vary slightly depending on lighting, screen settings, manufacturing variations, or device configuration.
Product availability, descriptions, and pricing may change from time to time.
We reserve the right, where permitted by applicable law, to limit product quantities, discontinue products, or restrict sales to particular geographic regions.
Returns and refunds are governed by our applicable Return & Refund Policy.
Section 5 — Prices and Payments
Prices displayed on the website are subject to change where permitted by applicable law.
Applicable prices and charges will be displayed before you complete your purchase.
Available payment methods are presented during checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Orders may not be completed if payment authorization is unsuccessful.
Payment processing may be performed by Shopify, PayPal, card processors, or other payment providers made available during checkout.
Section 6 — Orders
Submitting an order does not necessarily guarantee acceptance of that order.
We may refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
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Suspected fraud or unauthorized transactions;
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Payment authorization problems;
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Pricing or listing errors;
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Inventory limitations;
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Incorrect customer information;
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Shipping restrictions; or
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Suspected commercial resale or misuse.
If we cancel or materially modify an order, we may attempt to notify you using the contact information provided during checkout.
You are responsible for providing accurate and complete order, billing, shipping, and contact information.
Section 7 — Order Changes and Cancellation
If you need to modify or cancel an order, please contact us as soon as possible.
Order modification and cancellation requests should be submitted before the order enters the processing stage.
Once processing or shipment preparation has begun, changes or cancellation cannot be guaranteed.
Orders that have already been dispatched generally cannot be cancelled and may instead need to follow the applicable return process.
For complete cancellation and return terms, please review our Return & Refund Policy.
Section 8 — Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Our current standard shipping terms include:
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Order processing generally within 5 business days;
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Estimated delivery generally 10–20 business days after dispatch; and
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A flat standard shipping fee of $2.99 USD per order for supported worldwide destinations.
Actual delivery times may be affected by destination, customs procedures, carrier operations, weather, holidays, or other circumstances outside our reasonable control.
Tracking information may be provided after dispatch where available.
Please review our Shipping Policy for complete shipping, tracking, delay, and address-change information.
Section 9 — Returns and Refunds
Eligible products may be returned within 14 calendar days after delivery, subject to the eligibility requirements stated in our Return & Refund Policy.
Customers must contact our support team before sending a return.
Approved refunds are generally issued to the original payment method.
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected, although banks or payment providers may require additional posting time.
For complete details, including return eligibility, shipping costs, damaged items, cancellation, and refund procedures, please review our Return & Refund Policy.
Section 10 — Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from the product description, please contact us at:
Please provide your order number and clear photos or videos where relevant.
After reviewing the issue, we will provide an appropriate solution according to our applicable policies.
Where the issue resulted from our error or a qualifying product defect, the customer will not be responsible for additional return shipping costs associated with resolving the issue.
Section 11 — Third-Party Tools and Services
Our website may provide access to tools, applications, payment services, or other functionality operated by third parties.
We do not necessarily control or manage these third-party services.
Your use of third-party services may also be subject to the applicable provider's own terms and privacy policies.
We encourage you to review those terms before using third-party services.
Section 12 — Third-Party Links
Our Services may contain links to websites or platforms operated by independent third parties.
We are not responsible for the content, availability, privacy practices, products, services, or security of independent third-party websites.
The inclusion of a third-party link does not necessarily constitute an endorsement.
You should review the terms and privacy practices of third-party websites before using them or completing transactions through them.
Section 13 — Intellectual Property
Unless otherwise stated, website content, including text, graphics, product presentation, design elements, logos, photographs, videos, and other materials, is owned by us, licensed to us, or used with appropriate authorization.
You may use the website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content without appropriate authorization.
Third-party trademarks and intellectual property remain the property of their respective owners.
Section 14 — Prohibited Uses
You may not use the website or Services:
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For unlawful or fraudulent purposes;
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To violate applicable laws or regulations;
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To infringe intellectual-property rights;
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To submit false or misleading information;
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To distribute malware or harmful code;
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To collect personal information unlawfully;
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To interfere with website security or operation;
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To attempt unauthorized access to systems or accounts;
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To engage in automated abuse, scraping, or attacks that materially interfere with the Services; or
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To use the Services in a manner that harms other customers or users.
We may restrict access where we reasonably believe prohibited activity has occurred.
Section 15 — User Communications and Content
If you submit reviews, comments, feedback, photographs, suggestions, or other content through features made available on our website, you are responsible for ensuring that the content is lawful and does not infringe the rights of others.
You must not submit unlawful, defamatory, fraudulent, abusive, malicious, or infringing content.
Where permitted by applicable law and the relevant submission feature, we may use submitted content for purposes connected with operating, improving, or promoting our Services.
Section 16 — Personal Information
Personal information submitted through the Services is handled according to our Privacy Policy.
Please review our Privacy Policy for information regarding how personal information is collected, used, disclosed, stored, and otherwise processed.
Section 17 — Disclaimer
We aim to provide reliable Services and accurate information.
However, except where prohibited by applicable law, the Services may occasionally experience interruptions, errors, delays, or technical issues.
Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot lawfully be excluded or limited.
Section 18 — Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use the Services.
This limitation does not apply where liability cannot legally be excluded or limited, including any rights or remedies that customers may have under mandatory consumer-protection laws.
Section 19 — Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the Services or material violation of these Terms.
Nothing in this section limits rights or protections that cannot lawfully be waived.
Section 20 — Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.
The remaining provisions will continue in effect to the extent permitted by law.
Section 21 — Termination
These Terms remain effective while you use the Services.
You may stop using the Services at any time.
We may suspend or terminate access where reasonably necessary because of fraud, unlawful activity, security threats, misuse, or material violation of these Terms.
Termination does not affect rights or obligations that arose before termination.
Section 22 — Entire Agreement
These Terms of Service, together with policies and notices referenced on the website, constitute the agreement governing your use of the Services to the extent applicable.
Any failure by us to enforce a provision immediately does not necessarily constitute a waiver of that provision.
Section 23 — Governing Law
These Terms and any disputes relating to the Services will be governed and interpreted in accordance with applicable law, taking into account any mandatory consumer-protection rights that may apply based on the customer's jurisdiction.
Nothing in these Terms is intended to deprive customers of consumer rights that cannot legally be waived.
Section 24 — Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our Services, business practices, operational requirements, or applicable laws.
Updated Terms will be published on this page.
Where appropriate, the “Last Updated” date will also be revised.
Your continued use of the Services following an effective update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Section 25 — Contact Information
Questions regarding these Terms of Service may be sent to:
Brand Name: Auravielle
Legal Company Name: Hengshui Yiming Network Technology Co., Ltd.
Customer Support Email: service@auravielle.com
Business Phone：+86 318-8628387
Business Address:
West Row 4-5, Xinghua East Market, Jizhou District, Hengshui City, Hebei Province, China
Auravielle is a brand owned and operated by Hengshui Yiming Network Technology Co., Ltd.