Return & Refund Policy
Last Updated: October 22, 2026
At Auravieille, we aim to provide a clear and straightforward return and refund process. If you have concerns about your purchase or experience an issue with your order, our customer support team is available to review your request and explain the available options.
This Return & Refund Policy applies to purchases made through auravieille.com and explains the general conditions and procedures for returns, refunds, replacements, and order cancellations.
Auravieille is operated by Wuhan Guansishan Trading Co., Ltd.
1. Return Eligibility
Return requests should generally be submitted within 14 days after receiving your order, subject to applicable consumer protection laws.
To request a return, please contact our customer support team at:
Email: service@auravieille.com
Please contact us before sending any product back and wait for our return instructions.
When reviewing a return request, we may consider the reason for the return, the condition of the product, the date the order was received, and the information provided.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.
2. Reasons for Requesting a Return
You may contact us to request a return or another appropriate resolution in circumstances such as:
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The product arrives damaged.
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The product is defective or does not function as described.
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You receive an incorrect item.
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An item or component is missing from your order.
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The product materially differs from the product ordered or described.
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You wish to return an eligible product for another reason permitted under this policy or applicable law.
If you discover an issue with your order, please contact us as soon as reasonably possible so that we can review the circumstances.
3. How to Request a Return
To submit a return request, please email:
Please include the following information where applicable:
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Your order number;
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The name and email address used when placing the order;
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The product you wish to return;
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The reason for your request;
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Photos or videos showing the issue, where applicable.
Our customer support team will review the information and provide instructions regarding the next steps.
Please do not send any product back before receiving return instructions from us.
The business address listed in our company information is provided for business identification and contact purposes. It should not be assumed to be a return address.
4. Product Condition
For returns based on a change of mind or personal preference, we ask that products be returned in reasonable condition, with included accessories, components, and original packaging where applicable.
If a product is damaged, defective, incorrect, or otherwise does not conform to the order, please contact us before arranging the return so that we can review the issue and explain the available options.
Any product condition requirements will be applied subject to applicable law and any consumer rights that cannot legally be restricted.
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible.
To help us assess the issue, please provide:
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Your order number;
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A description of the problem;
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Clear photos or videos showing the issue, where applicable.
We will review the information and explain the appropriate next steps.
Depending on the circumstances, available resolutions may include a replacement, refund, authorized return, or another remedy required or permitted under applicable law.
Please contact us before returning an affected item so that we can provide the appropriate instructions.
6. Refund Eligibility
Submitting a return request does not automatically mean that a refund has been approved.
We will review each request based on the applicable return conditions, the reason for the request, the product's condition where relevant, and the information provided.
If a refund is approved, we will notify you of the outcome and explain any applicable next steps.
Nothing in this section limits any refund rights or other remedies available under applicable consumer protection laws.
7. Refund Processing
Approved refunds will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
After a refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
If you have questions about an approved or processed refund, please contact our customer support team and provide your order number.
8. Return Shipping Costs
Return shipping arrangements and applicable costs depend on the reason for the return, the circumstances of the order, and applicable law.
For returns based on a change of mind or personal preference, customers may be responsible for return shipping costs where this has been appropriately disclosed and is permitted by applicable law.
If you receive a damaged, defective, or incorrect product, please contact us before arranging a return. We will review the circumstances and explain the applicable return arrangements.
Any return shipping reimbursement or other remedy required by applicable law will be handled accordingly.
9. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product and would prefer an exchange or replacement, please contact:
We will review your request and explain the available options based on the circumstances, product availability, and applicable legal requirements.
If an exchange or replacement is unavailable or inappropriate, another resolution may be offered as required by our policies or applicable law.
10. Order Cancellations
If you need to request an order cancellation, please contact us as soon as possible at:
We will review your request based on the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, cancellation may no longer be possible.
If your order has already been shipped, the request may need to be handled under this Return & Refund Policy and applicable law.
Nothing in this section limits any cancellation rights that may be available under applicable law.
11. Requests Submitted After the Return Period
Return requests submitted after the general 14-day period may not qualify under our standard return process.
However, this does not affect any mandatory rights or remedies available under applicable consumer protection laws, including any applicable rights relating to defective or nonconforming products.
If exceptional circumstances apply, please contact our customer support team and explain your situation so that we can review your request.
12. Return Instructions and Address
Before returning a product, please contact our customer support team and wait for specific return instructions.
Please do not send products to the business address listed on this website unless our customer support team specifically instructs you to do so.
The business address provided in our company information is for business identification and contact purposes and should not be assumed to be a return address or warehouse address.
13. Relationship with Other Store Policies
This Return & Refund Policy should be read together with our other applicable store policies, including:
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Shipping Policy;
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Terms of Service;
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Terms of Purchase;
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Privacy Policy.
Our Shipping Policy provides additional information about shipping destinations, shipping charges, and estimated delivery times.
Nothing in our store policies is intended to override mandatory consumer rights or remedies under applicable law.
14. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any revised version will be published on our website with an updated revision date.
The version applicable to a particular purchase will be determined in accordance with applicable law and the circumstances of the transaction.
15. Contact Information
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us using the information below.
Brand Name:
Auravieille
Legal Company Name:
Wuhan Guansishan Trading Co., Ltd.
Customer Service Email:
service@auravieille.com
Business Phone:
+86 27 88180588
Business Address:
Factory 4-230, No.91 Huayuanwan Second Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China
Website:
auravieille.com
Auravieille is operated by Wuhan Guansishan Trading Co., Ltd.
Thank you for choosing Auravieille. We appreciate your business and the opportunity to assist you.