Shipping Policy
Last Updated: October 22, 2026
At Auravieille, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains the shipping destinations, available shipping methods, shipping fees, estimated delivery times, and order-related shipping procedures for purchases made through auravieille.com.
Please review this policy before completing your purchase.
Auravieille is operated by Wuhan Guansishan Trading Co., Ltd.
1. Shipping Destinations
Auravieille currently offers shipping to customers located in:
The United States
Please ensure that your shipping address and contact information are accurate and complete when placing an order.
Incorrect or incomplete delivery information may result in delays or other delivery issues.
2. Available Shipping Methods and Fees
For orders shipped within the United States, the following shipping options are currently available.
Standard Shipping
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Eligible Order Value: Orders under $39.00 USD
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Shipping Fee: $2.99 USD
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Estimated Delivery Time: 10–20 business days
Standard Shipping is available for qualifying orders with a total order value below $39.00 USD. The applicable shipping fee will be displayed during checkout before payment is completed.
Free Standard Shipping
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Eligible Order Value: $39.00 USD or more
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Shipping Fee: Free
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Estimated Delivery Time: 10–20 business days
Orders with a qualifying value of $39.00 USD or more are eligible for Free Standard Shipping within the United States.
The available shipping method, eligibility requirements, and final shipping charges will be displayed during checkout.
Please review your order summary carefully before completing your purchase.
3. Shipping Fees and Free Shipping Eligibility
Shipping fees are determined by the applicable shipping option and the order details.
For orders shipped within the United States:
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Orders under $39.00 USD are charged a Standard Shipping fee of $2.99 USD.
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Orders of $39.00 USD or more qualify for Free Standard Shipping.
The applicable shipping fee will be shown during checkout before you submit your order.
Please refer to the final checkout summary for the shipping method, applicable charges, and total amount payable.
4. Estimated Delivery Times
Our current estimated delivery timeframe is:
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Standard Shipping: 10–20 business days
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Free Standard Shipping: 10–20 business days
These timeframes are estimates and do not constitute guaranteed delivery dates.
Actual delivery times may vary depending on order processing, carrier operations, weather conditions, public holidays, transportation interruptions, local delivery conditions, and other circumstances outside our reasonable control.
If additional order processing time is required, the overall time before delivery may be longer than the estimated shipping timeframe.
We will make reasonable efforts to support the fulfillment and delivery process, but we cannot guarantee an exact arrival date.
5. Order Processing and Shipment
After an order is submitted and payment is confirmed, it may undergo order review and processing before shipment.
Processing times may vary depending on product availability, order volume, holidays, and operational circumstances.
The estimated delivery timeframe should not be interpreted as a guaranteed date of arrival.
If you have questions about your order status, please contact our customer support team at:
Email: service@auravieille.com
Please include your order number and the email address used during checkout so that we can identify your order more efficiently.
6. Providing Accurate Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Before completing checkout, please carefully review the following details:
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Recipient's full name;
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Street address and house or apartment number;
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City and state;
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ZIP code;
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Other delivery information required for successful delivery.
Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or other shipping problems.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
Customer Support Email: service@auravieille.com
We will make reasonable efforts to assist with address corrections before the order enters fulfillment or shipment preparation. However, we cannot guarantee that changes can be made after processing or shipment has begun.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will review your request based on the current status of the order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, please refer to our Return & Refund Policy for information about available options.
Nothing in this section limits any cancellation or other rights that may apply under applicable law.
8. Shipping Confirmation and Order Tracking
Tracking information will be provided when available after your order has been shipped.
Please note that tracking information may take additional time to appear or update after a carrier receives and processes a package.
If you have questions about tracking or cannot locate an update, please contact:
Email: service@auravieille.com
For more efficient assistance, please provide:
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Your order number;
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The email address used during checkout;
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Your tracking number, if available.
Our customer support team will review the available information and assist you as appropriate.
9. Delayed Deliveries
Although we make reasonable efforts to support timely delivery, delays may occasionally occur.
Possible causes include:
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Carrier delays or operational issues;
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Adverse weather conditions;
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Public holidays;
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Transportation interruptions;
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Local delivery restrictions;
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Other unexpected circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please provide your order number and any available tracking information.
We will review the available details and explain the appropriate next steps.
10. Lost or Missing Packages
If your package appears to be lost in transit, or the tracking information indicates an unusual delay or delivery issue, please contact our customer support team.
Please provide your order number, tracking information if available, and any relevant delivery details.
We will review the information available to us and assist with the next steps as appropriate.
Any resolution will be handled in accordance with the circumstances of the order and applicable law.
11. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
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Your order number;
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A description of the problem;
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Clear photos or videos showing the affected product or packaging, where applicable.
Please contact us before returning the affected product and wait for instructions from our customer support team.
We will review your request and explain the available options in accordance with our Return & Refund Policy and applicable consumer protection laws.
12. Undeliverable or Refused Packages
A package may be undeliverable for reasons such as an incorrect address, incomplete delivery information, repeated unsuccessful delivery attempts, or refusal of delivery.
If a delivery issue occurs, please contact our customer support team so that we can review the circumstances.
Any additional shipping charges, return arrangements, or other costs will be handled according to the circumstances of the order and applicable law. We will not apply charges in a manner that conflicts with mandatory consumer protection requirements.
13. Shipping Address and Return Address
The shipping address entered during checkout determines the intended delivery destination for your order.
The business address listed in our company information is provided for business identification and contact purposes. It should not be assumed to be a shipping warehouse or return address.
Please contact our customer support team before returning any product and wait for specific return instructions.
Do not send returned products to the business address unless our customer support team specifically instructs you to do so.
14. Relationship with Other Store Policies
This Shipping Policy should be read together with our other applicable store policies, including:
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Return & Refund Policy;
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Terms of Service;
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Terms of Purchase;
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Privacy Policy.
Our Return & Refund Policy provides additional information about return requests, refunds, replacements, and order cancellations.
Nothing in our store policies is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded or restricted under applicable law.
15. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business practices, services, or applicable legal requirements.
Any revised version will be published on our website with an updated revision date.
We encourage customers to review this policy periodically for the latest shipping information.
16. Contact Information
If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the information below.
Brand Name:
Auravieille
Legal Company Name:
Wuhan Guansishan Trading Co., Ltd.
Customer Support Email:
service@auravieille.com
Business Phone:
+86 27 88180588
Business Address:
Factory 4-230, No.91 Huayuanwan Second Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China
Website:
auravieille.com
Auravieille is operated by Wuhan Guansishan Trading Co., Ltd.
Thank you for choosing Auravieille. We appreciate your business and look forward to assisting you.