FAQ
Welcome to Auravieille's Frequently Asked Questions.
This page provides answers to common questions about ordering, shipping, delivery, returns, refunds, and customer support. We aim to make your shopping experience straightforward by providing clear information about our products, order procedures, and store policies.
If you need additional assistance, please contact our customer support team using the contact information provided below.
1. Where Does Auravieille Ship?
Auravieille currently offers shipping to customers located in:
The United States
Please ensure that your shipping address, email address, and other required contact information are accurate and complete when placing an order.
Incorrect or incomplete information may cause delays or delivery issues.
2. How Much Does Shipping Cost?
For orders shipped within the United States, the following shipping options are currently available.
Free Standard Shipping
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Qualifying Order Value: $39.00 USD or more
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Shipping Fee: Free
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Estimated Delivery Time: 10–20 business days
Standard Shipping
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Qualifying Order Value: Under $39.00 USD
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Shipping Fee: $2.99 USD
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Estimated Delivery Time: 10–20 business days
The available shipping method and applicable shipping charges will be displayed during checkout before payment is completed.
3. How Do I Qualify for Free Shipping?
Orders with a qualifying value of $39.00 USD or more are eligible for Free Standard Shipping within the United States.
For orders below $39.00 USD, the Standard Shipping fee is $2.99 USD.
Please review your order total and the shipping options displayed at checkout to confirm the applicable shipping method and final amount payable.
4. How Long Does Delivery Take?
The estimated delivery time for both shipping options is:
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Standard Shipping: 10–20 business days
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Free Standard Shipping: 10–20 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on order processing, carrier operations, weather conditions, public holidays, transportation disruptions, local delivery conditions, and other circumstances outside our reasonable control.
Any additional order processing time may also affect when your package arrives.
5. Can I Change or Cancel My Order?
If you need to request an order change or cancellation, please contact us as soon as possible.
Customer Service Email:
service@auravieille.com
We will review your request based on the current status of your order.
Once an order has entered processing, fulfillment, or shipment preparation, changes or cancellations may no longer be possible.
If your order has already been shipped, please refer to our Return & Refund Policy for further information. Any applicable cancellation rights under relevant consumer protection laws remain unaffected.
6. Can I Change My Shipping Address After Placing an Order?
If you notice an error in your shipping address, please contact our customer support team as soon as possible.
We will make reasonable efforts to assist with address corrections before your order enters fulfillment or shipment preparation.
However, we cannot guarantee that an address change will be possible after the order has been processed or shipped.
Customers are responsible for providing accurate and complete delivery information during checkout.
7. How Can I Track My Order?
Once your order has been shipped, tracking information will be provided when available.
Please note that tracking updates may take some time to appear after the carrier receives and processes your package.
If you have questions about your order status or tracking information, please contact:
Where applicable, please include your order number and the email address used during checkout so that we can locate your order more efficiently.
8. What Should I Do If My Order Is Delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
Customer Service Email:
service@auravieille.com
Please provide your order number and any available tracking information.
We will review the available shipping details and provide assistance based on the circumstances.
Delivery delays may occur due to carrier operations, weather conditions, public holidays, transportation interruptions, local delivery conditions, or other unexpected circumstances.
9. What If I Receive a Damaged, Defective, or Incorrect Item?
If your order arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us as soon as possible.
To help us review the issue, please provide:
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Your order number;
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A description of the problem;
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Clear photos or videos showing the issue, where applicable.
Our customer support team will review your inquiry and explain the appropriate next steps.
Any available resolution will depend on the circumstances of the order, our applicable policies, and your rights under applicable law.
10. Can I Return an Item?
Returns are handled according to our Return & Refund Policy.
Before sending any product back, please contact our customer support team at:
Please wait for return instructions before arranging a return.
Return eligibility, applicable time limits, product condition requirements, and return procedures are described in our Return & Refund Policy.
Nothing in our store policies is intended to restrict consumer rights that cannot legally be excluded or limited.
11. How Are Refunds Processed?
Approved refunds are generally issued to the original payment method used for the purchase, subject to applicable law and the circumstances of the transaction.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
For additional information about refund eligibility and procedures, please refer to our Return & Refund Policy.
12. How Can I Contact Auravieille?
If you have questions about our products, orders, shipping, returns, refunds, or other purchase-related matters, please contact us using the information below.
Customer Service Email:
service@auravieille.com
Business Phone:
+86 27 88180588
Brand Name:
Auravieille
Legal Company Name:
Wuhan Guansishan Trading Co., Ltd.
Business Address:
Factory 4-230, No.91 Huayuanwan Second Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province, China
Website:
auravieille.com
Auravieille is operated by Wuhan Guansishan Trading Co., Ltd.
Thank you for choosing Auravieille. We appreciate your interest in our store and are happy to assist you with your shopping experience.